User Guidelines

Using your User ID and Password to sign in to KDealer, you can get to your homepage. On the screen, you can see these options:

KDealer

My Draught Cases: These are the cases you’ve created and marked as Draught, but haven’t yet delivered to Kia.

My Open Cases: This is the total number of cases you’ve filed, are working on, or are waiting for a response.

Dealer Open Cases: The number of user-submitted cases that your company has received. By picking the count, you will be shown a comprehensive list of relevant cases.

How To Handle The Case Details?

Creating a Case

  • Click on the “New Case” option┬ánear the top of the header bar to start a new case. Next, enter the full 17-digit VIN if the case is about a car and hit “Validate.” Click “No” if the case has nothing to do with cars.
  • Once the VIN has been checked, choose the Category. Choose “Components” from the list under “Prior Warranty Authorization.”
  • If you type a word or phrase into the text box and hit “More Information,” you can see if KGIS has a solution by clicking “Repair Assistance” or “Quality Review.”
  • You can also see if the same car has been the subject of another case. After that, click “Create Case” and go to the next page.

Case Search

  • Before you click “New Case” in the header bar, there is a magnifying glass button. This helps you find a case.
  • Click on the magnifying glass to bring up the search fields.
  • You can look for Consumer Affairs (CA) cases or Techline cases if you’d rather. If you want to look for Techline cases, choose “Techline” as the Case Type.
  • To fill out the required “Opened Since*” field, click on the calendar icon and choose a date that is close to the first time the old case was opened.
  • You will need to enter the VIN to find a case that doesn’t belong to you.
  • To find Consumer Affairs (CA) cases, select “Consumer Affairs” as the Case Type.

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